Privacy Policy

This Privacy Policy explains how Ascend Networks LLC ("Ascend," "we," "us") handles information in connection with AI Lyn (the "Service") and our website. It covers three groups: visitors to our website, our business customers, and the end-users who interact with an assistant a customer has deployed.

1. Two roles: controller and processor

When we act for ourselves (controller). For our own website visitors and our business customers' account and billing information, we decide how and why the information is used.

When we act for our customers (processor / service provider). When an end-user chats with an assistant that one of our business customers has deployed, that customer decides why the information is collected. We process that information on the customer's behalf to provide the Service. If you are an end-user with a question about your information, contact the business whose assistant you used; they are the controller of that data.

2. Information we collect

From website visitors. Pages you view and basic device and analytics information. If you contact us, the information you send.

From business customers. Name, business name, email, and account details; configuration and content you provide for your assistant; and billing information processed by our payment processor (we do not store full card or bank numbers).

From end-users of a deployed assistant. The messages you send to the assistant, and any contact details you choose to provide (such as name, phone number, or email) when you request a quote or leave your information. Technical information such as the originating website and a timestamp may be recorded with the conversation.

We do not intentionally collect sensitive categories of personal information, and assistants should not be configured to solicit them.

3. How we use information

• To provide, operate, secure, and improve the Service.
• To generate assistant responses (see AI processing below).
• To deliver captured leads to the relevant business customer.
• To bill customers and manage accounts.
• To detect and prevent abuse, fraud, and security incidents, and to enforce usage limits.
• To communicate with customers about the Service.
• To comply with law.

We do not sell personal information, and we do not use end-user conversation content to train our own models.

4. AI processing

Assistant responses are generated by a third-party large language model provider (Anthropic). Conversation content is sent to that provider to produce a response. We send only what is needed to operate the assistant and do not include information intended to identify you beyond what the conversation contains.

5. How information is shared

We share information only as needed to run the Service:

• Sub-processors and providers that host and power the Service, including: Vercel (hosting), Supabase (database), Anthropic (AI model), Stripe (payments), Cloudflare (DNS and network), and Resend (email delivery).
• Business customers, who receive the leads and conversations collected through their own assistant.
• Legal and safety, where required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Data retention

We retain account and billing information for as long as an account is active and as needed for legal and accounting purposes. Conversation and lead data is retained on behalf of the relevant business customer for as long as their account is active or until they or we delete it. On account termination we delete or de-identify Customer Content after a reasonable period, unless retention is required by law.

7. Security

We use administrative and technical safeguards including access controls, encryption in transit, restricted administrative access, and per-account limits. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain processing. For information handled by us as a controller (customer accounts, website), contact us using the details below. For information collected through a customer's deployed assistant, contact that business; we will assist them as their processor.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information.

10. International

We operate in the United States, and information is processed there. If you access the Service from outside the United States, you understand your information will be processed in the United States.

11. Changes

We may update this Policy. We will post the updated version with a new "Last updated" date and, for material changes affecting customers, provide additional notice.

12. Contact