Terms of Service

These Terms of Service ("Terms") govern your access to and use of AI Lyn, an AI sales-assistant service ("AI Lyn," the "Service") provided by Ascend Networks LLC ("Ascend," "we," "us," or "our"). By creating an account, agreeing to a quote we provide, or using the Service, you ("Customer," "you") agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company.

1. The Service

AI Lyn is a hosted, multi-tenant service that provides an AI-powered chat assistant for your business. We configure and deploy the assistant on your behalf using the business information and settings you provide to us, and embed it on your website or serve it from a subdomain or custom domain. The assistant answers visitor questions and captures leads.

The assistant generates responses using automated large language models. Responses may be inaccurate, incomplete, or not appropriate for a given situation. You are responsible for the accuracy of the business information you give us, and for reviewing the assistant before and while it is live.

2. Accounts and Eligibility

You must provide accurate business and contact information and keep it current. You are responsible for the accuracy of the information you provide to us. Where we give you access to any account or portal, you are responsible for keeping those credentials secure. You must be at least 18 years old and able to form a binding contract.

3. Fees and Payment

Setup fee. A one-time setup fee applies as we agree in writing (for example by email) or as stated in the pricing on our website at the time of purchase.

Subscription fee. The Service is billed on a recurring basis (monthly unless otherwise stated) at the rate we agree in writing (for example by email) or as stated on our website.

Payment methods. Fees are payable through our payment processor (Stripe) by ACH bank debit or card, or by other arrangements we agree to in writing. By providing a payment method you authorize us to charge the applicable fees to it on a recurring basis until you cancel.

Late or failed payment. If a payment fails or is past due, we may suspend or deactivate your assistant until payment is resolved. Fees are non-refundable except where required by law or expressly stated.

Taxes. Fees are exclusive of taxes. You are responsible for any applicable sales, use, or similar taxes.

Changes to fees. We may change fees on renewal with at least 30 days' notice.

4. Your Content and Responsibilities

"Customer Content" means the business information, knowledge, branding, prompts, and any other material you provide to us for configuring the assistant, together with the data collected through it.

You are responsible for:

• The accuracy and legality of the business information and content you provide to us.
• Providing your own privacy notice to your website visitors and obtaining any consent required for you to collect and use their information, including for any follow-up contact.
• Complying with all laws that apply to your use of the leads you collect, including telemarketing, text-messaging, and email laws (for example the TCPA and CAN-SPAM in the United States) and applicable privacy laws.
• Ensuring you have the rights to any branding, logos, and content you upload.

You grant us a non-exclusive license to host, process, and display Customer Content solely to provide and support the Service.

5. Acceptable Use

You may not, and may not permit others to:

• Use the Service for unlawful, deceptive, harmful, or abusive purposes.
• Configure the assistant to provide regulated advice (medical, legal, financial) as if from a licensed professional, or to impersonate a real person without disclosure.
• Attempt to probe, scan, or breach the Service, circumvent usage limits or security controls, or access another customer's data.
• Upload malware, or use the Service to send spam or to harvest data without authorization.
• Resell or provide the Service to third parties except as expressly permitted by your plan (see White-Label below).

We may suspend the Service immediately if your use poses a security risk, threatens the Service or other customers, or violates this section.

6. Usage Limits

The Service enforces per-account usage and spending limits to protect you and the platform from runaway costs and abuse. If your assistant reaches its limit, it may stop responding until the limit resets or is raised. We monitor usage on your behalf and will work with you if you approach or reach your limits.

7. White-Label Plan

If you purchase the white-label plan, you may present the assistant under your own brand, name, and domain as permitted by the plan's features. You remain responsible for your end-users under these Terms, and Ascend remains the provider of the underlying Service. You may not represent that you built or independently operate the underlying technology, and you may not remove or obscure security or abuse controls.

8. Intellectual Property

As between the parties, Ascend owns all rights in the Service, including its software, models integration, and platform. You own your Customer Content. Feedback you provide may be used by us without obligation.

9. Third-Party Services

The Service relies on third-party providers (for example hosting, database, AI model, payment, and DNS providers). Your use of the Service may be subject to those providers' terms, and their availability is outside our control.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE ASSISTANT'S OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

12. Indemnification

You will defend and indemnify Ascend against third-party claims arising from your Customer Content, your use of the leads and data you collect, your violation of these Terms, or your violation of law.

13. Term and Termination

These Terms apply while you use the Service. Either party may terminate a subscription at the end of the then-current billing period. We may suspend or terminate for non-payment or for breach of these Terms. On termination, your right to use the Service ends and we may delete your Customer Content after a reasonable period. Sections that by their nature should survive (fees owed, IP, disclaimers, liability, indemnity, governing law) survive termination.

14. Changes to the Service and Terms

We may modify the Service and these Terms. If we make a material change to these Terms, we will provide notice (for example by email or on our website). Continued use after the change takes effect constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Broward County, Florida, and the parties consent to that jurisdiction.

16. Contact